For years, Indian businesses have relied on massive call centers to connect with customers. But behind the scenes, there is an exhausting reality for the people managing them: a constant, draining cycle of hiring, training, and high attrition. It pulls energy away from teams that simply want to build better relationships and create real value.
Arrowhead is stepping in to change this story.
Founded in Bangalore, by Devyani Gupta and Vengadanathan Srinivasan, Arrowhead creates intelligent AI voice agents that handle complex, consultative conversations for financial teams.
This isn’t your standard, frustrating robotic menu. Devyani and Vengad have built something that feels incredibly natural and human. Their platform powers AI agents that speak beautifully in English, Hindi, and Hinglish. They pause when a customer interrupts, understand the context of the problem, and can hold a genuine, patient back-and-forth conversation for 20 minutes without dropping the ball.
What makes Arrowhead so special isn’t just the clever underlying technology; it’s the deep care they’ve put into the customer experience. By bringing the patience and empathy of a seasoned team member into every single call, they are helping banks and insurers build trust at scale. It removes the daily grind and frees up human teams to do what they do best: focus on the big picture.
The market? The massive, complex ecosystem of banks, NBFCs, and insurers who need to scale their outreach reliably while giving their core teams the space to focus on higher-order strategy.
Devyani and Vengad are true change agents in our ecosystem. Seeing their grit, and how deeply they care about solving a real human problem, is a joy to witness. They are giving momentum back to people, proving once again that our homegrown founders are quietly taking on the larger agenda to build world-class solutions.
Let’s celebrate the builders.
w/ Jay Ingle & Dikshant Joshi
