There is a quiet, exhausting reality behind every medical specialty clinic. Healt hcare was simply never designed for scale: talent is scarce, clinical burnout is at an all-time high, and administrative costs compound with every patient visit. Front-desk teams spend their days trapped in endless phone queues — rescheduling appointments, verifying insurance benefits, chasing prescription refills, and managing post-surgery instructions. We ask clinicians to deliver deeply empathetic care, yet we force the practices around them to operate as overloaded human switchboards. The result is a broken access layer where patients wait on hold and staff are completely overwhelmed.
It takes builders with deep operational empathy and the technical rigor to turn complex patient operations into scalable software to solve this at the root. That is exactly what Chetan Reddy and Vichar Shroff did when they founded Confido Health in 2022.
With Confido, the team is building a deeply intelligent, autonomous operations layer that works across the front, mid, and back office for US healthcare providers and surgical clinics.
The engineering under the hood is beautiful in its clarity. Confido deploys HIPAA-compliant voice and workflow AI agents that integrate directly into existing EHR and practice management systems without requiring a rip-and-replace. These agents answer every call on the first ring and autonomously complete the underlying workflow — whether that is booking appointments, running prior authorizations, checking eligibility, or handling pre- and post-surgery patient instructions.
The true moat here is end-to-end execution across high-volume specialties. Confido doesn’t just route messages; it writes back directly to the chart and turns messy payer interactions into structured data that reveals exactly where revenue is leaking. By delivering three times more patient touchpoints while cutting inbound call volume by 60%, the platform saves hospital staff at least two hours every single day. It shifts the paradigm from overwhelmed manual triage to effortless, 24/7 patient-first care.
The market? High-volume specialty clinics — from surgical centers and nephrology to ophthalmology and multi-location dental groups across the US — that desperately need to scale their patient access without linearly scaling their headcount.
Seeing homegrown founders head-down, quietly architecting the heavy-duty infrastructure that makes US healthcare accessible and human again, is profoundly inspiring. They are giving clinics their momentum and their capacity to care back.
Every founder dreams of reaching orbit. Sometimes, all it takes is the right launch window. If you are building an AI-first healthcare startup and looking to experience the US market firsthand, applications for Vertical Velocity Cohort 2 are now live: https://aiboomi.org/programs/vertical-velocity-26/
Let’s celebrate the builders.
w/ Jay Ingle
#HealthTech #VoiceAI #ProductNation
